Tim Hortons apologizes for owner who dumped water on homeless man, The Canadian Press

70. Ivy5 : Why isn't the owner being charged? This should be in the hands of the police, not Tim Hortons.

The Globe and Mail
February 8, 2015

Tim Hortons apologizes for owner who dumped water on homeless man
The Canadian Press


A pedestrian walks past a Tim Hortons restaurant in downtown Vancouver, British Columbia, Canada, on Tuesday, Aug. 26, 2014. (Ben Nelms/Bloomberg)

Tim Hortons has apologized after the owner of a Vancouver location was seen dumping a bucket of water on a homeless man sleeping outside.

“On behalf of Tim Hortons we sincerely apologize,” said Michelle Robichaud, manager of public relations and social media, in a statement on Sunday.

“The regretful actions in a moment of frustration at one of our Vancouver locations (are) not at all reflective of our brand and restaurant owner values.”

Robichaud said the owner is committed to personally apologizing and making amends with the individual, and will be making a “meaningful” donation to the Belkin House, a local shelter.

The incident at the Tim Hortons was first reported on Friday by witnesses on social media, where posts urging a boycott were shared thousands of times.

One person wrote on Facebook that the manager dumped a large bucket of water on the man, his dog and all of his belongings including his cardboard bed, while he was sleeping outside.

Robichaud did not respond to emailed questions about whether the owner faces disciplinary action, and the Tim Hortons location could not immediately be reached for comment.


1. AJOso
I think the wording of this article implies a certain bias against the homeless. This was most certainly a case of assault. Why was this not communicated by the author? If the man's items were ruined by the water (i.e. if mold set in) then the manager also destroyed that man's property.

If you don't believe me, try dumping a bucket of water on someone dressed in a suit and see where you end up.

2. Bud Tugley
His property? You mean a stolen, $600 dollar shopping cart? You do understand the cost of all those stolen carts is passed along to every shopper, don't you?

3. S_F1
Where did you read about a shopping cart?

4. h.wadsworth
Also, Vancouver can be pretty cold if you're homeless & soaking wet. The owner was probably aware of this.

5. MzZoe
I think the owner is probably sorry he got caught. For all of the perils of social media and the internet; it is more difficult for individuals, companies and governments to get away with what was once largely unseen or unreported.

Nonetheless, this apology is completely inadequate. I would/could not in good conscience give this person any business ever again (if I lived in the area). Reprehensible and 'telling' …I have had hard days and been frustrated and never in my imagination considered demonstrating my frustration in such a fashion. The act of this owner was cruel, considering the paltry possessions of this homeless man, his poor dog was also a victim, it is winter and his cardboard box and blanket were for shelter and warmth. Despicable.

6. All Politicians are Crooks
Yep amid the multi million dollar Vancouver homes. Give it a rest.m

7. The Last Truthbender
what he did was assualt

he should be fired

8. th009
If he is the owner, it's not so easy to fire him. And I doubt the franchise agreement covers incidents like this.

9. Lore1109
It doesn't matter if the franchisee was fed up with homeless people in general or a certain homeless person. No one can do this to another person.

10. wysiwyg
Let's get them camping outside your door. Most of these people are homeless by choice. It is kindness that keeps them in that position.

11. dirtyduck
people like you make me sick.

12. R. Hebner
Ignorance begins by assuming homeless people are homeless by choice. What a stupid, ignorant thing to assume especially when you have no idea as to the physical or mental status of this homeless person. As for camping outside, on the street, in a public area which may or may not allow homeless people to "camp" or sleep, I would suggest this would be something for the police to handle not the manager or the owner of Tim Horton's to handle. If you think homeless people stay homeless because of kindness you're delusional as well as ignorant.

13. NutGallery

A large percentage of the homeless suffer from mental illness. The stigma that surrounds mental illness and the homeless is what prevents these people from getting the help they need and/or contributing to society in a way that people like you deem "normal". It's people like you, wysiwyg, who keep "them" in that "position". Not too bright, are you?

Take a hard look in the mirror and ask yourself what kind of person you want to be. It's an important practice that everyone should do when they wake up in the morning.

14. wysiwyg
R. Hebner To the extent that they refuse help, they are homeless by choice. Those that elect to get help do get it eventually. You are assuming they are not and you would be at least partially wrong.

NutGallery There are a multitude of reasons for chronic homelessness and only one of them is mental illness. Something can be done about this but as you must well be aware, the laws of our great and wonderful land prevent this from happening. When you think you are helping these people all you are really doing is maintaining their status at or near the bottom. Don't go after me and don't go after Tims. Go after the people that are really responsible, the liberals that insisted that these people have the RIGHT to remain homeless as long as they so choose.

15. jojo ba
There is a Tim Horton's location in Surrey, BC at 88th Avenue and Fraser Hwy when another hard luck case hangs out. He never solicits anyone, he picks up garbage around the entry area and holds the door for those that need it. The owners are constantly harassing him. They have even instructed the staff not to sell anything to him and to discourage customers from ordering for him. Seems they have a lack of compassion running through the ownership.

16. The Last Truthbender
poor people are bad for business don't you know

17. R. Hebner
Keep bending the truth, it might get somebody gullible enough to believe it.

18. alamogordo
The franchise owner should be charged with assault.

19. Stubborn Canadian
The owner AND the person who committed the assault should be charged.

20. alamogordo
Stubborn, they are one in the same.

I can personally confirm that this was not a "one off" where the owner's actions came from a moment of frustration. I used to work for this man for over 7 years. During my time there I saw him doing this at all of his locations on numerous occasions. He called it cleaning S%$# up. He literally has no compassion for the homeless. He is the epitome of a bully. One time as I walked down the street with him, we saw a homeless lady holding a paper cup out for some spare change. He put something in her cup but it was not change. It was a dirty used Kleenex. I think I lost all respect I had for him as an employer was lost that day. I left not long after. I am sure he is embarrassed that he got caught, and I am glad that his actions have finally come to light after such a long time. A monetary donation for this man is just a slap on the wrist. There probably would not be much reprimand from Head Office as well as they are brushing it off as a "one off". Even with all this attention and public shaming, sadly he will never get it. I would like to see him do hours of public service along side the homeless to actually "get it". Unfortunately I am sure that he never will knowing him.

22. What's in a name
Thank you MT!

23. SteveieGee
Is there an ethnocentric spin on this sad story?

@stevieiegee Ethnocentric spin? No. Sheer stupidity and a bad upbringing has nothing to do with ethnocentricity. He is a middle aged, wealthy, well educated Anglosaxon who knows really should know better.

25. NicMac1
Shame. No situation is improved by diminishing another's dignity.

26. wysiwyg
Especially when they do such a good job themselves, right?

27. Ratbag1
If someone is reduced to sleeping in the streets, dignity just might not be their top priority. Ever think of that? Ever think period?

28. NicMac1
Prejudice: "preconceived opinion that is not based on reason or actual experience"

Get to know someone before you judge them.

29. wysiwyg
Ratbag1 - You might like to change that to, reduced themselves and refuse to be helped.

NicMac1 - You may wish to follow your own advice.

30. R. Hebner
Whenever you have nothing to offer or contribute, say nothing, do nothing and post nothing as it is what it is……….worth nothing.

31. wysiwyg
R. Hebner - That would make you a hypocrite, right?

32. miko
Something went wrong in the upbringing of that Tim Hortons owner….
Gotta believe that Karma gods have taken note.

33. roy1703
yes this is a situation when seeing some Karma would be nice. Years ago I was in a Tim's. the kid behind the counter was no more than 14, turned out she was the franchise owners child. As I was ordering an older man in a cooks uniform came out of the kitchen. He stood meekly before the young girl and asked if he could go on his break now. She was so contemptuous of him I was speechless. The man was old enough to be her grandfather and she showed him absolutely no respect. I guess this is how this owner in BC was brought up. I don't think this is the Corporation's fault but it sure does make a mockery of all their advertizing over the last few decades.

34. Maximus 1
Now what do the New Owners of Tim Horton's think of this?

35. John McCain
Probably not much since they are down in Rio.

36. RickinCalgary
Certainly there is more to this than is being reported - but the bottom line is…reverse the situation and the water-pourer would be in jail right now.

37. bavius
Great point, this was assault — if the situation were reversed the homeless person would in jail, facing charges right now.

38. R. Hebner
To that end, there is no doubt. The laws are not applied when it comes to the shoe going on the other foot. Try dumping water on the Mayor and see how things work out as I'm sure the Mayor would have somebody going to jail in short order.

39. vanpaul
I won't defend the owner for his cruel actions. I live in that area, and want to point out there are aggressive beggars all around. That block is particularly bad for panhandlers. They really hang around outside of the Tim's and the IGA. There are lots of upscale condos in the area, as well as a Westin hotel. I'm very frustrated when I walk there, so I understand how frustrating it must be for business owners.
It's not an excuse for the owner's actions, but I get tired of all the homeless folks too.

40. MzZoe
You get 'tired of the homeless folks too', eh? Not as tired as they probably are of being homeless.

41. SteveieGee
Just to much for your overly genteel NIMBY sensibilities?

42. John McCain
Many of the homeless choose to live on the streets because the shelters are full of bedbugs, TB, and often thieves.

This should be a policing issue whereby the man was told to move along to another location.

Here in Toronto at my bank there is a schizophrenic homeless women who sits in the ATM foyer and often urinates on the floor (yes through her pants). The bank is very frustrated (as are the bank's clients) because the police take this lady to a shelter a few days later she shows up. For a year now this has been going on without resolution.

In the past many of these mentally ill folks would have been institutionalized and given three squares a day in a facility with a large grounds where they could just hang around but feel safe. Look what we've done now by closing these facilities down and turfing the mentally ill onto the streets where their lives can be more "dignified" and "independent".

I'm sure the owner of the Tim's had called the police dozens of times and grew frustrated with this guy loitering on his property. Sure that doesn't justify what happened but I can see where his frustration might lead.

43 MacKenna
I work near there and you are full of it. There are a handful of homeless panhandlers and none of them are "aggressive" or threatening as you imply.

44. AmarKh
As tough as it may be for you dealing with them, I am sure they would trade your problems with theirs any day. As much as panhandlers pester me I never ever treat them in any cruel manner. In no situation do I speak down to them. Gently, I ask them to 'please stop', 'sorry not now'. I do not give them money because I am afraid what that money might be for. They are still human beings.

45. Steve R
I have not stepped foot in a Tim Horton's in either Canada or the US ever since they so willingly allowed the harper government to use them as an election/budget propaganda backdrop.

When the CEO of Tim Horton's complained last year about a drop in Tim Horton's quality & speed of service if they can't continue to hire cheap & abused TFW's over Canadians………well, that completely gave validation in my decision to boycott Tim Horton's!

46. Myles16
The Timmies is located at Robson & Richards Streets in downtown Vancouver. Would Michelle Robichaud, Manager of Public Relations and Social Media, care to name the franchise owner who poured the water on the homeless guy? No? Why is Tim Hortons protecting this bully?

47. SteveieGee
Well someone must know who he is.

Chris Sullivan

49. SteveieGee
Just boycott this particular Tim's.
If the owner is this mean-spirited who knows what else may be going on..
He is his own bad press.
Caveat Emporium.

50. Devonian1
Uhh, you do realize that's not the correct latin saying don't you?

51. SteveieGee
How about in English then?
Buyer beware!

52. MacKenna
It doesn't surprise me that Tim Hortons, a company that is a favourite of the cruel* Harper regime, has lobbied for and exploited temporary foreign labour and helped to lower wages in Canada would employ the kind of individual who would douse a homeless man.

*If you think I'm exaggerating about the cruel part, Stephen Harper's government actually asks - and this is no joke - amputee veterans to prove their limbs aren't growing back.

If that doesn't define cruelty I don't know what does.

53. Bud Tugley
With respect to your comment about Temporary Foreign Workers; Filipinos will travel halfway around the world to work at entry level jobs in Canada. You verbally abuse them and their industriousness at every turn. But you lionise a Canadian bum who is sleeping in a doorway because he's too lazy or too drugged out to work. You must be a Liberal.

54. J.T.1
Vancouver taxpayers - of which I am one - spend millions on government services for the homeless every year for shelters, housing, food and social services. There ARE shelters for this man - but often they will not accept ANY rules in exchange for assistance - no drugs, for example. Given that reality, how would you feel if this guy was camping in a cardboard tent outside YOUR house? Just sayin…..

55. Global Thinker
What in the world is the solution? First they al need to be assessed, divided into employable, nonemployable, mentally disturbed. Then we should open Riverview and get them the treatment they need. You are right. The homeless in the lower mainland has become an industry! It does get tiring being begged, stopped, tripping over them, dogs blocking ways. Yes I am a compassionate person, but we need working solutions.

56.Diane Irvine
The rules are often a barrier - e.g. telling a person with an addiction that they can't stay in your shelter if they are high (not that they can't use drugs on premises but that they can't be high on premises). Addictions aren't just something that a person can conveniently ignore - if so its not an addiction. And anyway, this person had a dog. Very few shelters will allow that.

57. nirak
I sure would not dump water on him.

58. ubatuba
What ignorance and bias on your part. This occurred during the day. Shelters are not open during the day. Secondly, many choose not to go to shelters because of theft and assault from other shelter seekers. Thirdly, they choose the street because they are away from those with mental illness who seek out the shelters.

You may ask how I know? A friend works in one of those shelters.

So, "walk in another man's shoes" Sir!

59. warrenmx
This is a sad story. I am the Executive Director for the Fredericton Homeless Shelters Inc. We are one of the few shelters in Canada that is open 23 hours a day. We believe, in order for a person who has found themselves without a home, we must provide them with a stable and positive space for them to begin the process to rebuild their lives. The people who turn to us are by and large decent folks who have hit some rough times. There is a cross section of society in our Shelter but we treat all with dignity and firm compassion. We like many shelters work to help people work toward a better life. We do this 7 days a week…52 weeks a year. We know that some people at the Shelters can be challenging to deal with and we also know, there are people out there we can't reach, but for the ones we can, we do a world of good. I hope that Tim Horton's and this manager/owner/employee makes a considerable contribution to the local shelter. Every Shelter in Canada faces huge challenges making ends meet. There is way less government money on the front line than you have been lead to believe.

60. nowlistenhere
CBC denies that some of our street people are the result of 999 Queen St. W. Tor. (home for the mentally challenged) was closed by Harris long ago with its occupants given pills to replace their previous home.
Content disabled.
LET'S TRY THIS ONE AGAIN! (Revised second attempt.)

Will CBC deny that Harris, here in Ontario, drastically cut back on help for the mentally challenged? The address 999 Queen St. W. (a home for these people), was closed by him. Will the CBC deny that many of these challenged people were given pills to handle their problems in the outside world, rather than house them? The practice is still in effect here. How do they handle these people in B.C. I wonder? Could this be another of these people that need help that the province refuses to provide? Will the CBC deny this?
17 hours ago
Disabled again! Since Harper controls 70% of the CBC board, does he not allow "facts" to be heard anymore?

61. Ivy5
Why isn't the owner being charged? This should be in the hands of the police, not Tim Hortons.

62. dirtyduck
There but for the grace of god go I

63. wysiwyg
God has nothing to do with it. If you believe in a God that would set that situation up, you have a problem.

64. Ratbag1
Given the ambiguity of dirty's post, it's impossible to determine if they are sympathizing with the victim or the perpetrator.

65. dirtyduck
certainly not sympathising with the perpetrator. It's meaning is that with a little bad luck, any one of us could be on the street

66. MacKenna
Speaking of the odd ducks conservatives are…

Adrian MacNair (a big Harper fan) sympathizes with a dog killer.


I really will never understand wingnuts. They simply have no moral sensibility.

67. Devonian1
LOL, what a little leftie hypocrite you are. You're cool with ruining a person's life for one tragic mistake, but get you panties in a know when someone bathes the homeless.

68. Fielding Smellish
Franchise owners dumping water on homeless people, foreign corporate ownership laying off Canadian workers by the hundreds. Time to switch to your local indie coffeshop people!

69. Joe_Btfsplk
And the charges laid by the police are what?

70. Mark My Word
It's too bad the head of PR for Tim Hortons doesn't know the difference between regretful and regrettable.

People are regretful - They feel or show remorse.

The things they do are regrettable, which is the word she should have used.

Where do I claim my Timbit??

71. Eel'sLaker
Where's the criminal charge for assault?

The issue here, of course, is the safety of customers at a business that serves to the public. This manager's frame of mind is such that the homeless are not safe or with this backlash an issue that causes this person to 'boil' inside. Up next would be individuals who stand out because of personal ideosyncracies etc… This manager will have to demonstrate through participation in anger management classes over time, before the brand should allow his continuation in that role as manager. Most would not.

But still charge him for assault!

72. Devonian1
I'm anxiously awaiting apologies from the homeless who leave tons of garbage and human waste in front of Vancouver businesses…

73. bavius
Your comment makes no sense. This one homeless person does not represent and is not responsible for the behaviour of all homeless persons.

74. Les Stewart MBA
Almost all franchise agreements have a provisions that prevent franchisees from acting or failing to act in any way that "damages the brand" in any way. This would certainly apply in this situation.

These offenses have in the past resulted in termination of that store's agreement and, by virtue of a cross-default provision, all the stores that that franchisee operates. Not saying that it should, but the franchisor has that ultimate discretionary power…if they choose to exercise it.

This is where an independent franchisee association should stand up and publicly denounce the franchisees' behavior.

Too bad the +1,000 CDN Tim Hortons franchisees haven't chosen to do the hard work of establishing one like their new USA Burger King peers and their National Franchise Association, Inc. (key wholesaler and advocate).

75. roy1703
Why is the franchise owners name not being publicized. It was him who did this not Tim Horton's.

76. bavius
As has been pointed out, this is not an apology. By claiming it was caused by "frustration" Tim Horton's is attempting to justify an assault.

And it was an assault. This was a violent act against a helpless person (e.g., someone who was asleep). The police should be investigating.

Tim Horton's claims these actions "do not reflect on their brand or restaurant owner values" but the owner's actions coupled with a PR non-apology apology do reflect their brand and values.

77. singabella
Apologies are easy. Apologies with a rationale for the action (he was 'frustrated') are even worse: it is a PR exercise with no understanding, compassion or real remorse for what they did. A "i hit her because she was nagging" type of excuse. A criminal offence took place and the person involved should be charged.

78. BuckSaver
I think it's about time that Toyota abandoned their relationship with Tim Horton's!

79. The Last Truthbender
fire him

that is assault

80. Say Something
Why do we automatically think that homeless people are bastions of good will who have fallen on hard times. And we should safe them and protect them, and recognize their value to society ? The ones I have met are arrogant, obstinate, ne'er do wells, who are mostly brain dead in reality (from Drug and alcohol abuse) and mostly morally bankrupt which is what led them to their state of affairs to begin with. A hard working guy who has invested his life savings in a franchise in order to support his family and whose business is being affected in a negative fashion by the filth coveting handouts at his customers entrance, should be supported and praised. It is only his moral turpitude that has ensured it was only water in that bucket. Lets grow up folks, and start calling it like it us , and leave all this politically correct BS to the Socialists that exploit it for their own gain.

81. kcdist

In the world of Ivory Towers and others sucking of the taxpayer teat in one way or another, 'The Homeless' are just one rung below 'The Single Mother' in the hierarchy of victimhood. Saints…..all of 'em.

82. ejhickey
agree. I printed your post and will pass it along to a few friends.

83. RickinCalgary
You're entitled to your opinion. It's an idiotic one, but you're entitled to it.

84. Ratbag1
It would appear that in what passes for the minds of these things, that scumbags should be free to toss buckets of water on those that fail to conform to their standards. Isn't that common assault at a minimum and something much worse if the victim were to contract say, pneumonia as a consequence of this abuse?

85. Rogue Chimp
Say Something and ilk,

YOU are the scum. You have passed judgment on homelessness without any knowledge, understanding or event a speck of compassion. You have lost your humanity along the way and what's left is a monster - a dark ghost of a human being.

Addiction is most often self-medicating mental or emotional disorder. The people on the streets are devastated in some way. For creeps like you to believe that they are not worthy of being treated as human, there's a very hot place in hell for you.

86. SteveieGee
Do you vote con-serve-yourself?

87. SteveieGee
Would this action constitute assault?
It certainly was animal cruelty?
Tim Hortons should make restitution.
Likely they will offer a new Managers special.
The Bucket dump Duthchie

88. Devonian1
LOL, animal cruelty is making an innocent dog share your life of squalor living on the street.

89. yupp
should be stripped of any tim horton's franchises

90. R. Hebner

Anyone realize the actions of this manager would be considered an assault, an unlawful assault considering it was on the street, outside of Tim Horton's. This manager should be fired or is the manager, the owner ? If he is the owner, I would boycott this location regardless of how sorry he or she might be.

91. What's in a name
Tim Hortons is a Brazilian company now, apparently with the typical lack of concern for the poor by the well off, although it is likely the owner of this location had that attitude before the transition. He should fit right in.

92. What's in a name
Steve; I don't know if there is an ethnicity related issue within the story.

What is very typical of the Brazilian international companies is that they are extremely bottom line conscious, little else matters, and wealthy Brazilians do not care much for the poor. I do not expect Tim Hortons to become more concerned with the poor under Brazilian management.

93. Black Swan
I remember hitchhiking to Van in '72, and like so many back then, made my way to Gastown, which was the Mecca for thousands of young hitchhikers. It was a sea of homeless vagrants and heroin addicts, prostitutes and "rubbies" by the time I got there, and my guess is that it's been that way ever since.

Why someone would choose now to all of a sudden get impatient or fed up with it is beyond me. They seemed used to it 40-odd years ago, and if they weren't they should have got used to it by now.

94. MacKenna
Your speculation that Vancouver mirrors your personal experience of being a hippy 43 years ago can be quelched right now. I live here. It doesn't.

95. Ontariocentric
The act of drenching the man was extreme and shouldn't have happened. It's humiliating and cruel and must have caused the man considerable discomfort in the weather.

All that said, are we now to give free reign to the street population and their growing number of dogs?

In Toronto right on Yonge Street it's starting to resemble Moscow with so many dogs, not leashed, with or wandering near their owners who set-up camps on the sidewalk all day. Their poor dogs never look very happy. Because of their own hardship, they don't care at all about the clerks and business owners whose storefronts they block and whose bathrooms they use day in day out. Last weekend I saw a guy who had just stolen a large stock of coffee from a café and had it laying on the ground beside him, and was shouting obscenities at strangers. The owners are so jaded by the constant abuse and theft that they just let it go most of the time now and eat the loss. I once told a young woman to put a leash on her dog and she threatened me. They really don't care at all. Do the people of the city not deserve to feel safe anymore because saying anything critical of the street population is too touchy a subject?

96. michaelmoore
There is a long way between "saying anything critical" of street people and dumping a bucket of water on the head of one of them.

Having street people sprawled around the sidewalk is inconvenient, but hardly enough to make the city feel unsafe.

97. Rio's Revenge
You have all sorts of means and methods to say things that are critical of the street population. I don't understand why you would bring that up in relation to a story about a store manager dousing a homeless person with water.

98. Ranchbeef
You likely haven`t taken note of bed closures in pysch facilities over the past 20 years. A high % of homeless have mental health issues & successive governments have made significant cutbacks in that area. The Toronto that I was familiar with in back the 60`s & early 70`s had a certain homeless population group but I was stunned to observe the explosion in the homeless population in the `90s. Thanks to Mike Harris` Common Sense Revolution!
Here in Calgary we witnessed the same phenomenon when "King Ralph" took the reins of power. Blowing up one inner core hospital & closing a second hospital(later selling it!)

basically "turfed" most of these mentally ill people onto the street. The official party party line was "re-integrating the mentally ill into mainstream society" We all see how well that worked out for everyone.

Want to change the scenario? Hold the politico`s feet to the fire!!

99. Thor99
There are only two possible amends. Hire this person full time, not part time. Train them ( as log as it takes) do what ever it take to change this persons life. Or seize this owners franchise, give the money to the Salvation Army to administrator for the victim.
This we are sorry does not cut it at all. Or we can all take our coffee elsewhere….

100. wysiwyg
Great plan. Go find a "homeless" person and see if it will work first then get back to us.

101. kcdist
On the other hand, I can understand the owner's frustration.

An investment of up to a Million Dollars, massive headaches in dealing with rules and regulations of Corporate Office, Province, and City entities, massive tax, rent and employee costs, staffing issues, and so much more.

Then, having to worry about a smelly, scary looking dude scaring away his customers….the customers that buy his products and make the entire venture worthwhile.

If his business fails or suffers due to the 'customer repellent' parked outside his front door, the City, the Province, and certainly Corporate office isn't going to come to his financial aid.

If he makes money, everyone has their hands out to take a share. If he loses money, the loss is his alone.

Good luck to him….

102. Lorne41
Yeah I'm sure the outlet is practically empty because everyone is afraid of the guy sleeping on the sidewalk with his dog. Give us a break.

103. Bud Tugley
Finally, a clear-headed assessment. The bulk of the posters here think the homeless guy is a god. Wrong - whatever he is, he is ruining our society by not doing his part to be productive, to live by our society's rules, to contribute. We can't let individuals such as this dictate to us how our society is going to be. We set the rules. We drive the economy - not the bums and the junkies.

104. Bud Tugley
This is a half-story. Is this owner dealing with a person who is sleeping in his business's doorway? Or did he go down to a nearby park to look for homeless people to attack with water?

I'd guess this is a recurring problem at this location for this owner. If he'd already told the person to not sleep in his doorway and his warning was ignored, the homeless person got off lightly. Might be the best bath he had all week.

Fact is, the homeless don't merely sleep in your business doorways; they urinate, they defecate, if there is anything to steal they take it. They are a threat to the safety and well-being of employees and depending on the doorway - front or back - they can drive away business. It is this owner's business and the work of his employees that pays the taxes that provide the shelters that this person could have gone to, the food bank that is available to sustain him, the hospitals and social services that look after him.

Remember, this person made a choice to sleep in someone else's doorway. Why not make a choice to work, just like the Tim's employees inside or the owner who had finally had enough?

105. SteveieGee
Got off lightly?
What else would have had in mind?

106. Pifco
Yes, life is all about 'choices'. For each and every one of us. No exceptions.


107. MacKenna
Bud Tugley is a paid Harper troll. It sickens me that our tax dollars pay this bum to troll comment threads.

108. What's in a name
Bud; the next time you have a serious problem with someone, try pouring a bucket of water on him and his possessions, and see what the consequences are.

We have all had people do significant damage to us in one fashion or another, resorting to assault should result in a date in court.

109. cantor12
Why is anyone surprised? This is Vancouver, where rudeness abounds and people think that if they have money they can run over pedestrians, where people look down on you for not driving at least a German car. Disgusting.

118. Wellington200
A contrary opinion.

That there is a homeless issue in Vancouver is not in question. Throwing a bucket of water on a homeless person is not a way to solve that issue. However some homeless people on our streets create havoc and chaos. For all the heart bleeding liberals out there, close your eyes and think a minute; if someone camped out on your door, peed and defecated on your doorstep, loudly cursed you and threatened violence against you and your family and harassed anyone who wanted to visit you.

What would you do?

110. michaelmoore
a) There is no indication in the story that this homeless person did any of these things.

b) Even if he did, dumping a pail of water on him is just wrong. Get it? Wrong.

111. RickinCalgary
Straw man.


112. MacKenna
I'd get over myself if I were you and have some gratitude your life doesn't suck the way a homeless person's life does.

113. What's in a name
The local police usually know who the problem locals are and deal with them accordingly. If he was a constant real problem the store owner could call the police and have them take him to jail.

114. Reader778
I go to Tim Horton's with some predictable regularity, but I won't be anymore because of this shameful tactic to remove two of the city's homeless off its property. I don't care if there is an apology. That employee who so smugly carried out "orders" should mind his position; he is only two paycheques away from eviction should he be further punished. Though I wouldn't wish such a fate on him, I think short of paying indefinitely for a long-term, affordable housing for those two men there is little weight that a "sorry" carries. Sorry in Canada means nothing. It is like giving candies to Ethiopian children starving from malnourishment. If Timmy's is REALLY sorry, Tim's should put their money where their mouth is. I, for one, will be.

115. John McCain
Give it a break.

116. Joe99999
unfortunately Canadian rich are no different than other rich. This person owns a Tim Hortons and believes he is by fate a better human. Like those with the bank, cell and cable monopolies. If it wasn't for global socialism, free trade and central banking this man might be working at a factory or other job long ago given to those who borrow in Asia.

117. kcdist
Or just maybe, he's running a franchise that's on the verge of bankruptcy. Maybe his location, without a drive through, is not drawing the customers that he needs. Maybe he watches dozens of potential customers per day cross the street, or make a wide berth around the homeless dude, and thereby avoid his store.

Maybe he's been told by customer's they like his store, but don't want to be hassled by the panhandler, and therefore, go elsewhere.

Maybe he's sunk his life savings into his franchise, and he's watching it all slowly disappear, one homeless avoiding customer at a time.

Maybe those that want his head have never taken a financial risk and started a business, and maybe, they don't have a clue.

118. tishrox
He really had nothing to apologize for if these bums were loitering.

What about the rights of ordinary middle-class Canadians - his paying customers - to not have to subject themselves to these bums that were probably drinking, smoking, and shooting up outside. They're not likely to return to this location if they're fearful for their personal security, costing this owner money.

What about the safety and security of his employees?

If these bums actually came into the store to take up space at a table, it doesn't make for a family-friendly location, and needless to say, the stench of the bum would permeate the entire store, which is not something you want to smell around food.

Clearly the owner had reached a breaking point. All business owners in these bad neighbourhoods have a right to want gentrification to improve their business value and make their customers feel safe.

119 .Pifco
"were probably"


Great arguments.

120. Ranchbeef
Shame on you!

121. CanadianAbroad1
hopefully, it will be your kids out there at some point in the future

122. ejhickey
Sounds like he gave the bum a free shower. For his act of kindness the owner gets raked over the coals? Proves the old saying : "No good deed goes unpunished"

123. RickinCalgary
You're an idiot.

124. Edward 1401
Pretty ignorant post. Hope you are never homeless.

125. chris99999999999
sounds like everyone is beating a dead horse.He's sorry wants to make amends.We all do regrettable things.Let he who is without sin cast the 1 st stone.

126. MacKenna
I've never and would never commit a sin like that.

Speaking of sins you conservatards forgive, Adrian MacNair sympathizes with the dog killer.


135. Ratbag1
Let he who throws a bucket of water on another person explain his criminal assault to a judge. As another poster asked: If the homeless person had thrown a bucket of water on a passing business type, how do you think the cops would have reacted? For that matter, how do you suppose some of the cretins posting here would have responded?

136. Bud Tugley
Not remotely germane … "if the homeless person had thrown a bucket of water on a passing business type …" No one in this story is "passing". The bum is sleeping in the doorway of the business - trespassing, making the business workers feel fearful, the customer uncomfortable. If a "business type," trespasses into another's space, he might well receive a bucket of water.

137. Devonian1
Let he who attacks business owners have a smelly homeless person and their dog camp on their doorstep for a week.

13.8 wysiwyg
Ummm, was that even "criminal assault".


Risks: 101 ways to terminate a contract, Afraid to talk, Arthur Wishart Act (Franchise Disclosure), 2000, Canada, Boycott, Brand backlash: franchisees suffer because brand owners screw up, Broken relationships, ruined lives and alienated children, Comments on article are interesting, Competence, Criminal charges, Cross-default provisions (lose one store, you lose them all), Cruellest lies are often told in silence, Current franchisees can’t talk freely, Dissent, Divide and conquer, Expropriation without compensation, Externalities: cheap business decision when someone else pays, Fear, Franchise agreements are so complex, they are breached the moment they're signed, Franchised store converted to corporate store, Franchisee-on-franchisee opportunism, Franchisees not the only ones at risk, Franchisor controls both wholesale costs and retail prices, Franchisor has right to buy outlet before anyone else, Franchisor picks up stores for a song, Franchisor takes store and converts to corporate, Gross margin controlled by franchisor, Half-truths, Happy serfs, Hidden agenda, Hubris, Les Stewart, Lipstick on a pig, Lost homes, Misrepresentations, Model of de-regulated free-marketeers, Multi-tradename franchisors are often the most ruthless, Must sell business (eventually) through franchisor, National cultural icon?, National press coverage, New franchisor may be nastier than the old one, New franchisor means worse deal, No franchisor support, Nothing but cold calculation, Offered much less than market value of franchise, Old-fashioned idea that politicians are relevant, Only offered a fraction of what business is worth, Opportunism Test: If asset ownership were reversed, would decision likely change?, Opportunism: contract creates powers which are used to strip investor value during relationship, Opportunism: self-interest with deceit, Past the Tipping Point of public contempt for franchising, Pawns in a game they can't win, Personal assets pledged to cover business, Polishing a turd of an argument, Private equity, Protest, rally and demonstration, Punished for talking to peers, Race, Reputation management, Reputation risk, Resale or transfer store through franchisor to new franchisee, Resales (after termination) seen as a profit center, Restructuring is used to cull dealers, Retaliation, Ridicule, Right of first refusal, Right to associate, Right to associate and right to harass, Right to associate means the right to collective bargaining, Sharecropping, Shills, Shocked, I tell you: just shocked, -term profits to franchisor much higher with cannon fodder investors, Should anyone trust anything associated with franchising anymore?, Shunned, Sign away human rights and legal remedies, Sincerity, Situationism psychology: people are influenced by external factors more than internal traits, Social justice, Social media triggers unskilled franchisor reaction, Some of the nastiest predators run several tradename systems, Sophism: an argument used to deceive, Spouse can sue for losses also, Spouse dragged into negative investment, Spouse must never sign any document, Strong back and weak mind, Sunk costs, Sunk costs: franchisee's trapped capital keeps them chained to treadmill, Survivability (franchisee and franchisor), Take what I give you or abandon 100% of your investment, Talk to former franchisees, Taxpayers end up paying for private gain, Termination threats, Terrorizing franchisees, The key is to commit crimes so confusing that police feel too stupid to even write a crime report about them, Threats against supporters of franchisee association, Tobacco industry-type defence, token gesture, Trap for the trusting, Uncharacteristically shy with media requests, Unilateral changes in business model drive franchisees' profits down, Unilateral fines, Unreasonably withholds consent, Unskilled and unaware bias (Dunning–Kruger effect), Unsophisticated buyers, Vacuum of information favours dominant party, Violence, Wanted: sheep, Watchdog fails to bark, What does the independent franchisee association say?, Who selected these allegedly moron franchisees in the first place?, Why should we care? It's not our money., Wild West of the business world, Wilful blindness, Won't get fooled again, Workplace bullying, Workplace violence, Would you advise anyone to buy into your system?, You'll sign anything to get 15% of what you put into it back, Canada, 20150208 Tim hortons

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