Franchise Ombudsman Program

All conversations are private and confidential. The Ombudsman adheres to the Ombudsman Association’s Code of Ethics. It emphasizes the importance of maintaining all conversations in confidence. As you would expect, the only exception is in limited circumstances, ie: where there is a threat of serious harm.

INFO Franchise Newsletter
February 1, 2002

Franchise Ombudsman Program

An Ombudsman is a neutral, independent resource who provides informal, confidential assistance to help with the resolution of concerns & complaints.

All conversations are private and confidential. The Ombudsman adheres to the Ombudsman Association’s Code of Ethics. It emphasizes the importance of maintaining all conversations in confidence. As you would expect, the only exception is in limited circumstances, ie: where there is a threat of serious harm.

Any franchisee or franchisor operating in Canada can contact the Ombudsman if they wish to discuss an issue or concern regarding a franchise relationship with a neutral, objective person. Often the first conversation is used to identify the root of the problem and discuss options. If the Ombudsman is not the appropriate venue for handling a particular issue, a referral will be offered.

Call toll free at
1-866-443-8255

or in the Toronto area call
416-928-1697

This is a secure line with confidential voice mail which can only be accessed by the Ombudsman. If a face-to-face meeting is required, it can be arranged.

There is no charge for the use of this service. The Ombudsman service is funded by sponsorship donations made by the Franchise Community and supported by the Canadian Franchise Association.

The Ombudsman reports to a standing committee representing the Franchise Community. The committee develops policy, directs the marketing and business plan and acts as a resource to the Ombudsman on specific franchise information. The committee does not involve itself with individual cases before the Ombudsman.


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