Letter to the Editor

I hope McDonald's smartens up and realizes that it can't control every issue that is tossed its way. McDonald's: Listen to these people, they are likely your regular customers. Live by your motto and make them smile. You can't merge suburban with urban. For the people in the neighbourhood, keep up the great work.

The Toronto Star
January 28, 2007

Letter to the Editor
Arch-enemies: From the pick-up window
Dennis Green

McDonald's worker says drive-throughs don't fit downtown

Re Drive-through has arch-enemies, Jan. 27.
I find it sickening that McDonald's intends to construct a drive-through lane at one of its locations in downtown Toronto. Drive-throughs are a bad idea in the first place.

I am an Oshawa teenager who has worked the drive-through window at an extremely busy McDonald's franchise for the past two years and I have seen many incidents. In brief, drive-throughs are loud, ugly, noisy and frustrating for everybody.

For Toronto, which is already crowded, a drive-through lane at a downtown location is a terrible idea, especially around rush hour. And about the 80 cars an hour, my experience can tell you it is very hard to achieve 80 cars an hour.

By the time most customers order (it usually takes a while) and count their money to pay, minutes have gone by. It would also ruin the beauty and infrastructure of the city; having a large, gaping hole lined up out into the street with cars all the time just doesn't flow with urban scenery.

I hope McDonald's smartens up and realizes that it can't control every issue that is tossed its way. McDonald's: Listen to these people, they are likely your regular customers. Live by your motto and make them smile. You can't merge suburban with urban. For the people in the neighbourhood, keep up the great work.

Dennis Green
Oshawa


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